Published SLAs
Each inbox lands with a small group of people who actually own the answer. Pick the topic, and we will pick the right pair of hands.
Pick the inbox.
We will pick up the rest.
No support black hole and no chatbot. Every channel below is owned by a person, with a response time we publish in writing.
Two inboxes. One owner each.
Response times are commitments, not aspirations. Counted from when the message arrives.
Anything that does not fit the sales inbox. Account questions, partnerships, feedback, or simply saying hello.
Custom plans, dedicated workers, BYOK, SSO, volume pricing, and procurement questions.
From send to reply, in three steps.
We do not put a ticket form between you and the team. The shape below is the whole process.
- 01You send
Pick the inbox that fits. One human gets the message, not a triage queue.
- 02We route
The owning team picks it up. General and sales each have their own rotation, so the right person reads it first.
- 03You hear back
A real reply within the SLA listed on each channel. No tracker, no autoresponder loop.
Async-first, distributed.
Warmbly Labs, Inc. is registered in Delaware. The team works across New York, Berlin, and Lisbon. Meetings are by appointment, scheduled through your account contact.
1209 N. Orange Street
Wilmington, DE 19801
USA
Before you write in.
No. We keep support over email so the answer is searchable, attributable, and reviewable later. For an enterprise plan, your account team will set up a dedicated Slack channel.
Within four business hours, usually faster. Business hours are 09:00 to 18:00 US Eastern, Monday through Friday, excluding US federal holidays.
Sometimes. Open roles are listed on the careers page when they exist. If nothing is posted but you think you would be a strong fit, send a note to [email protected] with a short pitch and a link to your work.
Still not sure which inbox? Send a note to [email protected] and we will route it.