Marcus Lee
Hi Jenna, noticed Carter & Co just opened two new regional offices…
Use cases · Sales teams
Outreach your whole sales team can share.
Every rep sends from their own mailbox, the volume is shared across the team, and each reply goes back to the person who wrote. Everyone sees who is working on what, live.
A teammate is readingA teammate is writing a replySender: the rep each lead hears from
One mailbox per rep. A shared sales@ alias carries everyone’s mistakes.
Put every rep’s mailbox in the campaign instead. Rotation hands each new lead to the mailbox idle longest, and each mailbox stays inside its own cap.
| [email protected] | [email protected] | |
|---|---|---|
| Whose reputation | Shared by everyone on the alias | The one rep who sends from it |
| One complaint | Hurts the whole team | Stays with that mailbox |
| What the prospect sees | A generic sales address | A real person to write back to |
| When a rep leaves | Their threads stay on the alias | The mailbox and its threads stay with the company |
Replies. Each reply goes back to the rep who wrote.
- 01
Rotation picks a rep
A new contact starts on the mailbox that has been idle longest.
- 02
Follow-ups stay with them
Every later email comes from the same rep, in the same thread.
- 03
The reply lands with them
In their mailbox and in the shared inbox, labelled by what it wants.
- 04
A task opens for them
Due in 24 hours, so no answered email waits.
Your stack. Keep the CRM and Slack your team already uses.
Replies, meetings and deals flow into HubSpot, Salesforce or Pipedrive, and the moments that matter post to the right Slack channel.
HubSpotSalesforcePipedriveSlack
Questions. Sales teams, answered.
How do we share volume across reps without overloading one mailbox?
Add every rep’s mailbox to the campaign. Rotation starts each new contact on the mailbox that has been idle longest, and every mailbox stays inside its own daily cap and spacing. A mailbox at its cap simply sits out until tomorrow.
Who answers a reply?
The rep whose mailbox wrote to that contact. Their follow-ups come from the same address, the reply lands in the same thread, and a follow-up task opens for them, due in 24 hours.
Can two reps answer the same prospect by mistake?
No. The inbox shows when a teammate is reading a thread, and when they are writing a reply, so nobody answers the same person twice.
Does it sync with our CRM?
Yes. HubSpot, Salesforce and Pipedrive connect with one sign-in, and HubSpot or Pipedrive can be the source of truth for deals and tasks.
Can one rep’s mailbox hurt the others?
No. Reputation is judged per mailbox. A struggling mailbox is slowed down on its own while the rest of the team keeps sending.
Give every rep a mailbox that sends safely.
Connect your team’s mailboxes, warm them, and share one campaign across all of them.